Join the CoreSpace Team!

Whether you are a technical guru, high-production sales associate, proven manager, or an experienced financial officer, we may very well need you on our team!  Apply today!

CoreSpace offers Medical, Dental, Vision, 401K Matching, Profit Sharing and Personal Time Off.  We are an equal opportunity employer.

CORESPACE IT Operations Manager

Got hosting experience? Have you proven you can lead a team?  Excel at working under pressure? Are you a driver of results?

If so, CoreSpace is looking for you!

Please click this link to upload your resume and complete a quick 2 question survey:

https://www.cindexinc.com/c/305CF5

POSITION SUMMARY:

The Operations Manager is responsible for developing, leading, overseeing and managing various aspects of IT operations and service availability. This includes managing the support of all applications and systems hosted in our data centers, on-premises and cloud (public & private) environments. Managing support groups composed of employees, contractors and managed services partners.

Lead technology projects, own successful customer onboarding, build and develop an accountable team, act as an experienced technical resource for the company, be fiercely loyal and have a positive outlook on what is possible.

The ideal candidate will have a sound understanding of the technologies we support, and be passionate about delivering exceptional service to our clients.

SALARY RANGE:

This position offers a base salary range of $65K – $85K annually plus benefits and the opportunity to be a critical player of a growing company.  Your outstanding service and contribution to growth will be rewarded.

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

  • – Create and maintain service team processes, SOPs and documentation with a goal of standardizing all repeatable tasks within the team for optimal and efficient service delivery.
  • – Help mentor new recruits to become strong members of our team as quickly and seamlessly as possible, and operationally assist them as our managed service business scales.
  • – Instill a high-performance culture in the team with a focus on teamwork, service excellence and ownership for resolving customer issues.
  • – Adhere to enterprise governance, risk management, and compliance, including HIPAA, Payment Card Industry (PCI) and Sarbanes Oxley.
  • – Follow ITIL framework to establish and manage formal processes
  • – Delivery of all IT operations activities, application and infrastructure (on-premises and cloud-based) ensuring that all day-to-day operational activities are carried out in a timely and reliable way in a 24x7x365 environment
  • – Manage client relationships and communications including developing and providing Incident reports for any major customer incidents, handling escalations, preparing and participating in quarterly business reviews and proposal creation when required.
  • – Leading the IT Operational Services strategy to ensure CoreSpace has all required IT support in a cost-effective manner.
  • – Monitor & measure IT Operations performance, develop processes for collecting required information, interpreting metrics, & reporting performance results to the appropriate audiences.
  • – Align scorecards to strategic objectives and operational priorities, evaluate & improve metrics to ensure they deliver value to the IT organization, and track & manage corrective actions.
  • – Build dashboards to display approved KPIs
  • – Negotiating IT Service contracts working in conjunction with the Vendor Management and Legal functions.
  • – Monitors, and report on the performance, availability, and capacity of internally and externally hosted services and services components against SLAs and OLAs.
  • – Lead, inspire and develop a high-performing team of IT Professionals to deliver effective customer support across the entire range of products and platforms.
  • – Work with development and infrastructure build teams to deliver new monitoring capabilities.
  • – Lead internal stakeholder meetings to capture, communicate and analyze customer expectations, processes, and strategic direction. Align delivery of services with customer expectations while increasing agreement on key elements of the strategic direction.
  • – Establish policies designed to ensure consistently high service performance, monitor employees and evaluate customer feedback to develop quality improvement processes
  • – Works with senior stakeholders to develop and implement an HA and DR strategy for mission critical applications
  • – Develops and implements standards, procedures and processes for the operations team
  • – Plans and manages the support of new technologies, data center performance and reliability
  • – Provides inputs and recommendations regarding business continuance issues and improvements to the operations and processes supported.
  • – Participates in IT strategy planning activities, bringing a current knowledge and future vision of infrastructure technology and systems and best practices (e.g. ITIL) as related to the needs of the business.
  • – Manages communication, notification and escalation during system outage.
  • – Delivers stable, reliable, cost effective infrastructure to support applications and service
  • – Maintains a well-coordinated change management process that minimizes down-time
  • – Establishes an ongoing capacity management program
  • – Establishes and maintains a rigorous process to ensure systems and services are up-to-date, well managed and are secure.
  • – Ensures seamless execution of all process improvement and communication planning, organizational readiness assessment and stakeholder analysis.
  • – Participates in the selection acquisition and monitoring of contractual agreements for hardware, software and IT services for the enterprise.

QUALIFICATIONS

  • – Experience in establishing an outsourcing and/or managed services solution and management of migration
  • – Experience working in a Data Center environment
  • – Exceptional vendor management skills with the establishment and management of performance KPIs and scorecards.
  • – Working with project & development teams on migration of solution into production
  • – Experience with Release Management & Release to Production processes a must
  • – Working with monitoring tools / tools suites
  • – Should have excellent communications skills to interact efficiently with a variety of technical and non-technical stakeholders and program contributors.
  • – Have outstanding organizational skills to manage complex IT service contracts in a structured way.
  • – Be well versed in a variety of current techniques, tools, frameworks and technologies relevant to IT Service Management (ITIL, Cloud, SaaS, Software Defined Networking, Mobility, business analysis and process, software development, quality assurance, IT operations, desktop management, IT processes, IT management methodologies, etc.).
  • – Have a solid understanding of key IT Service Management basics such as Disaster Recovery/Business Continuity Management, Configuration Management, Asset Management and Financial Management for IT Services.
  • – Be self-motivated, having the ability to multi-task under a diverse work-load, while developing strong relationships with key internal stakeholders to set realistic expectations, prioritize tasks, and deliver accurate timely status updates to management and stakeholders.

TECHNOLOGIES/STANDARDS:

  • – Virtualization (VMWare, OnApp, Citrix, Xen Server, etc)
  • – Experience overseeing teams in the support of hypervisor technologies in a clustered environment
  • – Experience overseeing teams in the support of the following Microsoft Systems:  Active Directory, Exchange, System Center, SQL, Skype for Business (Lync), and Office 365
  • – Experience in LAN and WAN networking, VLANs, Firewalls and SAN systems.
  • – PCI-DSS 3.1, HIPAA/HITECH, SOC 1 and SOC 2 TSP’s (Security, Availability, and Confidentiality) compliance
  • – Firewalls, Cisco ASA, Juniper SSG appliances, Corero appliances IPS, IDS, DDoS
  • – Understanding of network protocols, data flow analysis, and network design and troubleshooting
  • – Operational familiarity with VLAN, STP, CIDR, BGP, OSPF, IPS/IDS.
  • – Experience building prototypes, pilots, or full products in cloud environments. On App.
  • – Operating Systems: Windows, Unix, Linux, and Mac OS X
  • – Ticketing Systems (Ubersmith, HostBill, etc), CRM, Knowledgebase, monitoring tools, inventory management, Zabbix
CORESPACE Junior Systems Administrator

Got hosting experience? Do your colleagues treat you as the “go to” person to solve IT issues?

If so, CoreSpace is looking for you! In return for your skills and commitment, we will support you with training, competitive compensation and opportunities to raise your career potential.

Please click this link to upload your resume and complete a quick 2 question survey:

https://www.cindexinc.com/c/305CF5

Responsible for the day-to-day support of both internal and client server and network infrastructures, including Windows and Linux servers, routers, switches and firewalls. The Junior Systems Administrator will be responsible for supporting, implementing, and monitoring the overall server and network infrastructure; also collaborate with Admin and Senior Admin level employees to develop automation strategies and development processes. Record and manage tickets queues and issues in the CoreSpace ticketing systems. Maintain high-level customer support and satisfaction with internal and external customers. Handle Admin level deliverables for CoreSpace customers (as directed by the Admin and Senior Admin), which could include but is not limited to servers, networks, storage, and advanced hardware-software solutions. Maintain low ticket volume and follow up on issue resolution.

ESSENTIAL FUNCTIONS:

  • A primary duty of the Junior Systems Administrator is to apply systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications
  • Help tune performance and ensure high availability of infrastructure
  • Analyze complex business needs presented by the user community and/or clients and recommends technical solutions.
  • Ensure consistency by creating, maintaining, and enforcing standards/procedures for other support admins
  • Report support trends to the management team to make recommendations for changes to technology deployed at client sites
  • Document problem solving through use of ticketing system to track and report technical issues
  • Develop test automation frameworks in collaboration with rest of the team
  • Be an advocate for CoreSpace’s server and network environment during infrastructure planning and upgrades
  • Assist customer with overall IT infrastructure support and after hours on-call rotation as needed
  • Develop, debug and implement programs and/or scripts (PERL, PHP, Shell) in support of customer installations, as well as the CoreSpace Core Infrastructure
  • Performs other projects and assigns duties in an efficient, effective and cost-conscious manner, complying with all CoreSpace policies and procedures

QUALIFICATIONS:

  • 4 to 6 years’ experience in a Linux or Windows administrator support role
  • Intermediate experience installing, configuring, and maintaining services such as Bind, Apache, MySQL, nginx, IIS, MSSQL, Windows and Linux Operating Systems, Cisco IOS
  • Intermediate experience configuring and maintaining network switch, firewall and router devices.
  • Provide technical / analytical expertise and required product knowledge to provide successful IT implementations and support. Develop and maintain written documentation of systems and procedures.
  • Work closely with business and IT leaders, Admins and Senior Admins, vendors and suppliers to deliver high level of availability
  • Proven ability to work independently in a fast pass environment working with technology innovators
  • Follow established service level agreements and operating procedures for overall system availability and individual system components
  • Support backup procedures for internal and customer servers
  • Innovative thinker who is positive, proactive, and readily embraces change
  • Experience working in an agile environment where critical thinking and strong problem-solving skills are required for success
  • Strong sense of urgency in support of all customers and resolving support tickets quickly and accurately
  • Ability to follow policies and procedures that dictate standards for ticket handling, such as customer communication status updates, timelines for escalation, management communication status updates, etc.

PREFERRED SKILLS:

  • Graduate of high school or GED equivalent; preferred computer science or related degree
  • Some IT certifications is preferred Linux+, LCFS and LCFE, RHCDS, RHCSA, RHCVA, RHCE, RHCA, LPIC-1, 2 or 3, BSDP, OCA and OCP
  • Experience with Virtualized environments
  • Knowledge of scripting languages
  • ITIL knowledge or certification
  • Knowledge of managing Infrastructures in a Compliant environment (HIPAA/PCI/SOCS)

WHO IS CORESPACE?

CoreSpace is an IT Infrastructure Services Provider specializing in Cloud services, Dedicated Servers and Colocation, including PCI and HIPAA compliant solutions. CoreSpace assists customers in creating and implementing cost effective, customized IT solutions. CoreSpace is headquartered out of Dallas, owns their data center facility and is 100% woman owned.

  • Competitive salary DOE, benefits, PTO, 401k
  • Great Dallas location
  • Good customer reputation and loyalty
  • Seasoned management team

This opening requires you to work in our Dallas headquarters, have an insatiable appetite to learn, a positive mindset, exceptionally strong communication skills and be passionate about being part of building a great company and delivering a great product!

CORESPACE Linux Systems Admin/Engineer

 Are you the no-nonsense “go to” LINUX shark?

The proactive, assertive, take charge problem solver??

CoreSpace needs your rock hard drive, focus and determination.  Doers that like to be rewarded…apply here!

Are you…

  • Direct and hands on?
  • Precise, structured and disciplined?
  • Able to think ahead and attain goals?
  • Drawn to independence, freedom and change in your job?
  • Into managing and leading processes…versus people?
  • Fast paced, with a high sense of urgency?
  • Able to handle multiple projects at one time?

Having a Managed Services or Hosting background would make you a rockstar!

Tell us who you are and upload your resume:

http://www.cindexinc.com/c/305CF5

Your background includes…

  •  7 to 10 years’ experience in a Linux administrator support role
  • Advanced experience installing, configuring, and maintaining services such as Bind, Apache, MySQL, nginx, DNS
  • Proficient with network tools such as IPtables, Linux IPVS, HAProxy, etc
  • Experience with Linux servers in Virtualized environments
  • Some IT certifications is preferred Linux+, LCFS and LCFE, RHCDS, RHCSA, RHCVA, RHCE, RHCA, LPIC-1, 2 or 3, BSDP, OCA and OCP

What would I do?

Responsible for the day to day leadership and support of CoreSpace and client’s Linux infrastructures. Lead, design, implement, and monitor the overall Linux infrastructure; also collaborate with other team members to develop automation strategies and development processes. Record and manage tickets in the CoreSpace ticketing system. Maintain high-level customer support and satisfaction with internal and external customers. Handle Admin level deliverables for CoreSpace customers, which could include but is not limited to servers, networks, storage, and advanced hardware-software solutions.

Why CoreSpace?

We are a growing IT Infrastructure Services Provider specializing in Cloud services, Dedicated Servers and Colocation, including PCI and HIPAA compliant solutions. We assist customers in creating and implementing cost effective, customized IT solutions. And we are expanding our service offerings and creating more opportunities! Our privately owned data center and headquarters are located in Dallas, Texas.

CORESPACE Data Center Operator I (Part-Time)

Are you one of the top 10% of Data Center Operators with Exemplary Customer Service Skills?

If so, CoreSpace is looking for you! In return for your skills and commitment, we will support you with training, competitive compensation and opportunities to raise your career potential.

Please click this link to upload your resume and complete a quick 2 question survey:

https://www.cindexinc.com/c/305CF5

This position is responsible for colocation customer relationships and the day to day support of DataCenter operations and onsite Support for customer needs in the DataCenter. Record and manage tickets queues and issues in the CoreSpace ticketing systems. After hours phone support for CoreSpace customers and primary onboarding contact for new or colocation and hosted customer in the DataCenter. Maintain high-level customer support and satisfaction with internal and external customers. Monitor systems after hours in Network Operations Center. Maintain low ticket volume and follow up on issue resolution. Deploy new workstations and handle basic desktop support as needed. Field support at customer locations as needed.

ESSENTIAL FUNCTIONS:

  • Oversee all aspects of DataCenter operations for collocated and hosted customers.
  • Analyze complex business needs presented by the user community and/or clients and recommends technical solutions.
  • Ensure the consistency by following standards/procedures for support issues.
  • Report support trends to the IT Operations Manager and/or Director of Technology to make recommendations for Infrastructure changes.
  • Document problem solving through use of ticketing system to track and report technical issues.
  • Responsible for day to day management of desktop support.
  • Assist as needed with low level infrastructure and application project work.
  • Assist customer with On-site support and afterhours on-call rotation as needed.
  • Responsible for creating and or following desktop standard deployment practices.
  • Performs other projects and assigns duties in an efficient, effective and cost conscious manner, complying with all CoreSpace policies and procedures.

QUALIFICATIONS:

  • 2 to 5 years’ experience in an IT support role. Preferred in a multi-client support, fast-paced mission critical environment.
  • Proven ability to work independently in a fast-paced environment working with technology innovators.
  • Strong technical, analytical skills and troubleshooting knowledge of network and desktop hardware.
  • Reliable transportation and the ability to complete multiple client support appointments throughout the day as needed
  • Technical skills and an understanding of project management principals.
  • Excellent organization, communication and collaboration abilitie
  • Innovative thinker who is positive, proactive, and readily embraces change

PREFERRED SKILLS:

  • Graduate of high school or GED equivalent
  • Some IT certifications is preferred PMP, ITIL, A+, Network+, MCP, or CCNA.
  • Virtualization technology/ONAPP/Citrix/VMware knowledge
  • Strong knowledge of end user’s technology, desktop OS, productivity software MS Office, Smartphones, and business phone solutions “traditional” and VoIP
  • ITIL knowledge or certification
  • Basic knowledge of Compliance (HIPAA/PCI)

WHO IS CORESPACE?

CoreSpace is an IT Infrastructure Services Provider specializing in Cloud services, Dedicated Servers and Colocation, including PCI and HIPAA compliant solutions. CoreSpace assists customers in creating and implementing cost effective, customized IT solutions. CoreSpace is headquartered out of Dallas, owns their data center facility and is 100% woman owned.

  • Competitive salary DOE, benefits, PTO, 401k
  • Great Dallas location
  • Good customer reputation and loyalty
  • Seasoned management team

This opening requires you to work in our Dallas headquarters, have an insatiable appetite to learn, a positive mindset, exceptionally strong communication skills and be passionate about being part of building a great company and delivering a great product!

CORESPACE Technical Sales Account Advisor

Are you the most tenacious and persuasive person you know?

A techie at heart…but want to be on the sales side of the house?

CoreSpace needs your positive energy, strong drive to master assignments, your problem solving expertise…and your desire to close the deal!

“The secret of getting ahead is getting started.” –Mark Twain

 

Are you…

  • Technology savvy
  • Up to unpredictable situations?
  • Inquisitive…drive to get the answers?
  • Attentive to the detail and exact?
  • Fast paced, with a high sense of urgency?
  • Able to handle multiple projects at one time?

Having a Managed Services or Hosting background would make you a rockstar!

 

Tell us who you are and upload your resume:

http://www.cindexinc.com/c/305CF5

 

Your background includes…

Possess sales or client relationship experience and be able to demonstrate success.  In addition, this role requires an analytical, technical, and entrepreneurial mindset coupled with an understanding of client relationship management.

  • 2-5 years sales, customer service or client relationship experience
  • Coachable and enthusiastic about delivering customer service
  • Aptitude for learning new technologies: Cloud, Managed Services, etc.
  • Excellent communication and presentation skills, both written and verbal (Office Suite)
  • Strong, professional presence on the phone and in person

 

What would I do…

The Technical Sales Account Advisor will be the main point of contact for a portfolio of clients and is responsible for building relationships with the accounts and ensuring CoreSpace meets their technical service and account needs. They will also have the responsibility for upsell/cross-sell and renewal/winback activities.  To this end, you will work closely with internal departments to ensure successful delivery of all clients’ services. The Technical Sales Account Advisor will work across a range of accounts, from tech companies to medical companies to international accounts.

 

Why CoreSpace?

We are a growing IT Infrastructure Services Provider specializing in Cloud services, Dedicated Servers and Colocation, including PCI and HIPAA compliant solutions. We assist customers in creating and implementing cost effective, customized IT solutions. And we are expanding our service offerings and creating more opportunities! Our privately owned data center and headquarters are located in Dallas, Texas.