Join the CoreSpace team!

Whether you are a technical guru, high-production sales associate, proven manager, or an experienced financial officer, we may very well need you on our team!  Apply today!

CoreSpace offers Medical, Dental, Vision, 401K Matching, Profit Sharing and Personal Time Off.  We are an equal opportunity employer.

CORESPACE Helpdesk Analyst/Customer Service Representative II

Are you one of the top 10% of Helpdesk Support Technicians with Exemplary Customer Service Skills??

Perfect! Then CoreSpace is looking for you! In return for your skills and commitment, we will support you with training, competitive compensation and opportunities to raise your career potential.

Please click this link to upload your resume and complete a quick 2 question survey:

https://www.cindexinc.com/c/305CF5

This position is responsible for creating and cultivating excellent customer relationships and the day to day support of IT resources for clients. Tier 2 support for application and desktop issues. Record and manage tickets queues and issues in the CoreSpace ticketing systems. Phone support for CoreSpace customers and primary onboarding contact for new or project based customers. Maintain high-level customer support and satisfaction with internal and external customers. Handle all password resets for Active Directory, Desktop, and client application support. Maintain low ticket volume and follow up on issue resolution. Deploy new workstations and handle basic desktop support as needed. Field support at customer locations as needed.

ESSENTIAL FUNCTIONS:

  • Oversee all aspects of onboarding new customers and project based work.
  • Analyze complex business needs presented by the user community and/or clients and recommends technical solutions.
  • Ensure consistency by creating, maintaining, and enforcing standards/procedures for support issues.
  • Report support trends to the IT Operations Manager and/or Director of Technology to make recommendations for Infrastructure changes.
  • Document problem solving through use of ticketing system to track and report technical issues.
  • Responsible for day to day management of desktop support.
  • Assist as needed with low level infrastructure and application project work.
  • Assist customer with On-site support and after hours on-call rotation as needed.
  • Responsible for creating and/or following desktop standard deployment practices.
  • Performs other projects and assigns duties in an efficient, effective and cost conscious manner, complying with all CoreSpace policies and procedures.
  • Utilize acquired knowledge of CoreSpace products and services to answer client questions and speak to any concerns
  • Collaborate well with internal departments (including Technical Support, Sales & Marketing and Business Operation
  • Understand internal resources needed to be able to help resolve hurdles with clients
  • Advocate on behalf of clients, develop creative solutions to problems and internally escalate any concerns and reasonable requests
  • Recommend service enhancements

QUALIFICATIONS:

  • High level aptitude for Customer Service
  • 2 to 5 years’ experience in an IT support role. Preferred in a multi-client support organization. Supporting executives or Healthcare professionals in a fast-paced mission critical environment.
  • Proven ability to work independently in a fast-paced environment working with technology innovators.
  • Strong technical, analytical skills and troubleshooting knowledge of network and desktop hardware.
  • Reliable transportation and the ability to complete multiple client support appointments throughout the day as needed.
  • Strong Project Management skills and an understanding of project management principals.
  • Excellent organization, communication and collaboration abilities.
  • Innovative thinker who is positive, proactive, and readily embraces change.
  • Experience working in an agile environment where critical thinking and strong problem solving skills are required for success
  • Exercise high technical aptitude that allows one to logically step through a problem even when dealing with unfamiliar environments and products.
  • Strong sense of urgency in support of all customers and resolving support tickets quickly and accurately.
  • Ability to follow policies and procedures that dictate standards for ticket handling, such as customer communication status updates, timelines for escalation, management communication status updates, etc.

PREFERRED SKILLS:

  • Graduate of high school or GED equivalent
  • Some IT certifications is preferred PMP, ITIL, A+, Network+, MCP, or CCNA.
  • Virtualization technology/ONAPP/Citrix/VMware knowledge
  • Strong knowledge of end user’s technology, desktop OS, productivity software MS Office, Smartphones, and business phone solutions “traditional” and VoIP
  • ITIL knowledge or certification
  • Basic knowledge of Compliance (HIPAA/PCI)

WHO IS CORESPACE?

CoreSpace is an IT Infrastructure Services Provider specializing in Cloud services, Dedicated Servers and Colocation, including PCI and HIPAA compliant solutions. CoreSpace assists customers in creating and implementing cost effective, customized IT solutions. CoreSpace is headquartered out of Dallas, owns their data center facility and is 100% woman owned.

  • Competitive salary DOE, benefits, PTO, 401k
  • Great Dallas location
  • Good customer reputation and loyalty
  • Seasoned management team

This opening requires you to work in our Dallas headquarters, have an insatiable appetite to learn, a positive mindset, exceptionally strong communication skills and be passionate about being part of building a great company and delivering a great product!

CORESPACE Data Center Operator I (Part-Time)

Are you one of the top 10% of Data Center Operators with Exemplary Customer Service Skills?

If so, CoreSpace is looking for you! In return for your skills and commitment, we will support you with training, competitive compensation and opportunities to raise your career potential.

Please click this link to upload your resume and complete a quick 2 question survey:

https://www.cindexinc.com/c/305CF5

This position is responsible for colocation customer relationships and the day to day support of DataCenter operations and onsite Support for customer needs in the DataCenter. Record and manage tickets queues and issues in the CoreSpace ticketing systems. After hours phone support for CoreSpace customers and primary onboarding contact for new or colocation and hosted customer in the DataCenter. Maintain high-level customer support and satisfaction with internal and external customers. Monitor systems after hours in Network Operations Center. Maintain low ticket volume and follow up on issue resolution. Deploy new workstations and handle basic desktop support as needed. Field support at customer locations as needed.

ESSENTIAL FUNCTIONS:

  • Oversee all aspects of DataCenter operations for collocated and hosted customers.
  • Analyze complex business needs presented by the user community and/or clients and recommends technical solutions.
  • Ensure the consistency by following standards/procedures for support issues.
  • Report support trends to the IT Operations Manager and/or Director of Technology to make recommendations for Infrastructure changes.
  • Document problem solving through use of ticketing system to track and report technical issues.
  • Responsible for day to day management of desktop support.
  • Assist as needed with low level infrastructure and application project work.
  • Assist customer with On-site support and afterhours on-call rotation as needed.
  • Responsible for creating and or following desktop standard deployment practices.
  • Performs other projects and assigns duties in an efficient, effective and cost conscious manner, complying with all CoreSpace policies and procedures.

QUALIFICATIONS:

  • 2 to 5 years’ experience in an IT support role. Preferred in a multi-client support, fast-paced mission critical environment.
  • Proven ability to work independently in a fast-paced environment working with technology innovators.
  • Strong technical, analytical skills and troubleshooting knowledge of network and desktop hardware.
  • Reliable transportation and the ability to complete multiple client support appointments throughout the day as needed
  • Technical skills and an understanding of project management principals.
  • Excellent organization, communication and collaboration abilitie
  • Innovative thinker who is positive, proactive, and readily embraces change

PREFERRED SKILLS:

  • Graduate of high school or GED equivalent
  • Some IT certifications is preferred PMP, ITIL, A+, Network+, MCP, or CCNA.
  • Virtualization technology/ONAPP/Citrix/VMware knowledge
  • Strong knowledge of end user’s technology, desktop OS, productivity software MS Office, Smartphones, and business phone solutions “traditional” and VoIP
  • ITIL knowledge or certification
  • Basic knowledge of Compliance (HIPAA/PCI)

WHO IS CORESPACE?

CoreSpace is an IT Infrastructure Services Provider specializing in Cloud services, Dedicated Servers and Colocation, including PCI and HIPAA compliant solutions. CoreSpace assists customers in creating and implementing cost effective, customized IT solutions. CoreSpace is headquartered out of Dallas, owns their data center facility and is 100% woman owned.

  • Competitive salary DOE, benefits, PTO, 401k
  • Great Dallas location
  • Good customer reputation and loyalty
  • Seasoned management team

This opening requires you to work in our Dallas headquarters, have an insatiable appetite to learn, a positive mindset, exceptionally strong communication skills and be passionate about being part of building a great company and delivering a great product!